Acceptance of Terms
Welcome to SubTracked. By accessing or using our collectible grading submission tracking platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and SubTracked LLC, operating as SubTracked ("we," "our," or "us"). We may update these Terms from time to time, and your continued use of the platform constitutes acceptance of any changes.
Description of Service
SubTracked provides a platform for:
- Tracking collectible grading submissions to professional grading services
- Managing customer relationships for grading businesses
- Organizing submission workflows and status updates
- Storing and viewing submission-related data and images
We reserve the right to modify, suspend, or discontinue any aspect of the service at any time.
User Accounts
Eligibility
SubTracked is available only to users in the United States. Workspace and customer portal users must be at least 18 years old. If you act for a business, you must have authority to bind it to these Terms.
Account Creation
To use SubTracked, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
Account Types
SubTracked workspaces are currently offered to US businesses. Workspace administrators manage member access and permissions. Individual customers can use the Customer Portal to follow submissions shared by their grading shops.
Subscription and Billing
Plans and Pricing
SubTracked offers various subscription plans. Current pricing is available on our website. Prices exclude applicable taxes, which are calculated at checkout. We reserve the right to change our pricing with reasonable notice.
Credits and trials
On metered plans, one credit is consumed per item when a draft submission is activated. Draft editing and later progress checks do not consume additional credits. Purchased credits are non-refundable and non-transferable. Purchased and included finite credits roll over; trial credits expire when the trial ends. Ultimate provides unlimited item submissions while that plan is active.
Eligible users may claim one 14-day evaluation with one workspace seat and five item credits, without a payment method. Customer portal access, branding, exports, custom domains, and member invitations are restricted during evaluation and until the first payment. Trial expiration preserves workspace data but ends the evaluation allowance. The trial does not automatically charge you for a subscription.
Renewal and payment
Subscriptions are billed in advance and automatically renew monthly or yearly according to the term selected at checkout, unless cancellation takes effect. You authorize Stripe to charge your payment method for the applicable fees. Annual plans are billed for the full year even when pricing is displayed as a monthly equivalent. Failure to pay may restrict service. There are no refunds or credits for partial paid terms except where required by law.
Subscription cancellation
A workspace owner can schedule cancellation in workspace Billing settings. Cancellation takes effect at the end of the current paid monthly or annual term. Paid access continues until that boundary, after which the workspace falls back to Starter. You can reverse a pending cancellation before it takes effect.
The current self-service cancellation flow requires active billing and a workspace that fits Starter's one-seat limit, including pending invitations. Any pending scheduled plan change must first be cleared. Contact support@subtracked.com if these prerequisites prevent you from scheduling cancellation or you need help.
Cancelling a subscription does not delete your account, workspace, or shop records. Account deletion is a separate process, subject to ownership and access requirements and the retention described in our Privacy Policy.
Grader updates and customer access
PSA updates require connected API credentials and run on a schedule within the available quota. Checks are not instant and may span multiple days across a larger queue. Other supported graders use manual progress updates. We do not control grader turnaround times, results, or service availability.
Customers must verify their relationship with each shop before accessing its submissions in the portal. Shops control when grades are revealed. Connecting or disconnecting portal access does not transfer ownership of shop records.
Acceptable Use
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems
- Use the service for any fraudulent or illegal purpose
- Interfere with other users' access to the service
- Access or automatically collect private workspace or customer data without authorization (ordinary indexing of our public marketing pages is permitted)
- Resell or redistribute our services without authorization
Intellectual Property
Our Property
SubTracked and its original content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.
Your Content
You retain ownership of content you upload to SubTracked. By uploading content, you grant us a limited license to store, display, and process that content to provide our services.
Feedback
Any feedback, suggestions, or ideas you provide about SubTracked may be used by us without obligation to you.
User Content
You are solely responsible for content you upload, including:
- Submission images and descriptions
- Customer information
- Notes and comments
You represent that you have the right to upload all content and that it does not violate any third-party rights.
Disclaimer of Warranties
SubTracked is provided "as is" and "as available" without warranties of any kind. We do not guarantee:
- Uninterrupted or error-free service
- Accuracy of grading status information from third-party services
- Compatibility with all devices or browsers
- That the service will meet your specific requirements
Limitation of Liability
To the maximum extent permitted by law, SubTracked shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from third-party grading service delays or errors
- Any amount exceeding fees paid to us in the 12 months preceding the claim
Indemnification
You agree to indemnify and hold harmless SubTracked and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the service or violation of these Terms.
Termination
By You
You may stop using the service, request account deletion through the available account controls, or contact support for help. Subscription cancellation follows the separate process above. Removing an account or portal connection is not a request to erase every shop record associated with you.
By Us
We may suspend or terminate your account if you:
- Violate these Terms
- Fail to pay fees when due
- Engage in fraudulent or illegal activity
- Pose a security risk to our platform or other users
Effect of Termination
If your account is terminated, your right to use that account ceases. Scheduling subscription cancellation alone does not terminate paid access before the end of the paid term. We may retain certain information as required by law or for legitimate business purposes.
Governing Law
These Terms are governed by the laws of the State of South Carolina, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of South Carolina.
Dispute Resolution
Before filing a claim, you agree to attempt to resolve disputes informally by contacting us at legal@subtracked.com. If we cannot resolve the dispute within 30 days, either party may proceed with formal legal action.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
Contact Us
For questions about these Terms, please contact us at:
Legal: legal@subtracked.com
Support: support@subtracked.com
General inquiries: hello@subtracked.com
Address: SubTracked LLC, 1504 E Main St, Rock Hill, SC 29730, USA